Privacy Policy
We are committed to protecting your privacy and handling your personal information with transparency and care
Welcome to Fix My Brick ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy applies to all personal information collected by Fix My Brick Inc. through our website, phone communications, email, and in-person interactions. By using our services, you agree to the collection and use of information in accordance with this policy.
Personal Information
We collect information that you provide directly to us, such as when you fill out a contact form, request a quote, or interact with our website. This may include:
- • Name and contact information (email, phone number, address)
- • Project details and service requests
- • Communication preferences
- • Payment information (processed securely by third-party providers)
Technical Information
We automatically collect certain technical information when you visit our website:
- • IP address and browser information
- • Pages visited and time spent on our website
- • Device type and operating system
- • Referral source and search terms
We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:
Service Delivery
- • Respond to your inquiries and requests
- • Provide quotes and estimates
- • Schedule and coordinate services
- • Process payments and billing
Communication
- • Send service updates and notifications
- • Provide customer support
- • Share relevant service information
- • Follow up on completed projects
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep this information confidential.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmitted to and from our servers is encrypted
Access Controls
Strict access controls limit who can view your information
Monitoring
Regular security monitoring and updates
We may send you SMS and email communications related to your account and our services, including quotes, invoices, service updates, appointment reminders, job status updates, surveys, promotions, seasonal offers, and other relevant messages. Message frequency varies.
6.1 Opt-In
By submitting our request or contact forms, you consent to receive automated SMS and email communications from Fix My Brick for marketing and account-related purposes. Consent is not a condition of purchase.
6.2 SMS Opt-Out
You can opt out of SMS at any time by replying STOP to any message. We will confirm your unsubscribe by SMS. To rejoin, submit a form again or explicitly opt in.
6.3 Help and Support
For SMS help, reply HELP or contact us at info@fixmybrick.ca or (905) 807-0404.
6.4 Email Unsubscribe
Every marketing email includes an Unsubscribe link you can use to opt out of future emails.
6.5 Carrier Liability and Rates
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.
You have the right to access, correct, or delete your personal information. Under Canadian privacy law, you have the following rights:
Access
Request a copy of the personal information we hold about you
Correction
Request that we correct any inaccurate personal information
Deletion
Request that we delete your personal information (subject to legal requirements)
Withdraw Consent
Withdraw your consent to the processing of your personal information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Typically, we retain customer information for 7 years after the completion of services for warranty and legal purposes. Marketing communications and website analytics data are retained for shorter periods based on their specific purposes.
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Phone
(905) 807-0404
privacy@fixmybrick.ca
Address
Fix My Brick Inc.
498 Glancaster Rd
Hamilton, ON L0R 1W0