Question 1

Who will be working on my project?

Accepted Answer

Our in-house team, never subcontractors. Crews typically include a senior bricklayer and an apprentice, though larger projects may have additional crew members.

Question 2

Do I need to be home during the work?

Accepted Answer

No, as long as we have access to the work area, electricity, and water. Interior work is an exception—we coordinate access for those projects.

Question 3

Is my work warrantied?

Accepted Answer

Yes, we guarantee workmanship for 2 years, unless otherwise stated. If something's not right, we fix it.

Question 4

Do you handle cleanup and disposal?

Accepted Answer

Yes! All projects include cleanup and disposal unless stated otherwise. We leave your property as clean as we found it.

Question 5

I have special timing needs. Can you accommodate?

Accepted Answer

Absolutely! If you have scheduling restrictions (vacations, other contractor work, by-law requirements, etc.), let us know as early as possible, and we'll do our best to adjust your timeline.

Question 6

Can I cancel or reschedule?

Accepted Answer

Cancellations must be made at least 24 hours in advance. We understand plans change—just give us a call and we'll work with you.

Question 7

What happens after I approve my quote?

Accepted Answer

We call clients every Friday to confirm receipt of recently approved quotes and provide an estimated scheduling timeline.

Question 8

How will I know my exact start date?

Accepted Answer

We finalize our work schedule every Friday for the upcoming week. If your project is scheduled, we will call you that Friday to confirm your start date.

Question 9

How long does a typical project take?

Accepted Answer

Project timelines vary depending on scope. Small repairs can be completed in 1-2 days, while larger restoration projects may take a week or more. We provide a timeline estimate with your quote.

Question 10

Do you provide free estimates?

Accepted Answer

Yes. We provide free, no-obligation quotes for all our masonry services. Most quotes are delivered within 24-48 hours after a site assessment or photo review.

Question 11

How do I approve my quote?

Accepted Answer

Review and approve your quote using the link provided in your email or text. It's quick and easy.

Question 12

What payment methods do you accept?

Accepted Answer

We accept E-Transfer (info@fixmybrick.ca), cheque (arrange for pickup), and credit card (Visa, Mastercard, Amex).

Question 13

How do you determine pricing?

Accepted Answer

Pricing is based on project scope, materials needed, accessibility, and time requirements. We provide detailed written estimates that break down the work so you know exactly what's included.

Question 14

How do I know if my bricks need repair?

Accepted Answer

Look for cracking, spalling (flaking), loose mortar, white staining (efflorescence), or damp spots inside. If you notice any of these, it's worth having us take a look.

Question 15

Can you match the colour of my existing bricks?

Accepted Answer

Yes, we specialize in colour matching and can source bricks that closely match your existing ones. For older buildings, we often use reclaimed bricks to achieve the best match.

Question 16

Is it better to repair or replace damaged bricks?

Accepted Answer

This depends on the extent of damage. Minor issues can often be repaired, but severely damaged or structurally compromised bricks should be replaced. We'll assess your situation and recommend the most practical solution.

Question 17

Why is my chimney leaking when it rains?

Accepted Answer

Common causes include damaged flashing where the chimney meets the roof, a cracked crown, or deteriorated mortar joints. We inspect to find the source and fix it properly.

Question 18

How often should I have my chimney inspected?

Accepted Answer

We recommend annual chimney inspections, especially before the heating season. Regular inspections help identify issues early and prevent costly repairs.

Question 19

Do you install chimney caps?

Accepted Answer

Yes, we install chimney caps to prevent water intrusion, animal entry, and debris accumulation. A proper cap is essential protection for your chimney.

Question 20

What is tuckpointing?

Accepted Answer

Tuckpointing is the process of removing deteriorated mortar from between bricks and replacing it with fresh mortar. This restores structural integrity and prevents water infiltration.

Question 21

How long does tuckpointing last?

Accepted Answer

Quality tuckpointing can last 25-30 years or more with proper conditions. Longevity depends on weather exposure, mortar quality, and building conditions.

Question 22

Will the new mortar match my existing mortar?

Accepted Answer

Yes. We custom-tint mortar to match your existing joints so repairs blend in with your original masonry.

Question 23

Are you licensed and insured?

Accepted Answer

Yes. We are WSIB insured and fully licensed. We carry comprehensive liability insurance to protect both our clients and our team.

Question 24

Do you do WETT inspections?

Accepted Answer

We prepare chimneys to pass WETT inspection for insurance or real estate purposes. We can coordinate with your WETT inspector as needed.

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